Refund policy
Return & Refund Policy
At Water Rack, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If you are not satisfied with your purchase, eligible products may be returned within 30 days under the terms outlined below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original or substantially unchanged condition;
- Complete with included parts and accessories;
- Accompanied by proof of purchase or order information; and
- Returned in accordance with the return instructions provided by our customer support team.
Please contact us at support@waterrack.online before returning an item. Returns sent without first contacting our customer service team may result in processing delays.
Free Returns
Water Rack offers free returns on eligible orders within the 30-day return period.
Once your return request has been reviewed and approved, we will provide the applicable return instructions.
Customers should follow the provided return procedure to ensure that the return can be properly identified and processed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@waterrack.online
Please provide your order number and, where appropriate, photographs showing the issue. Our team will review the information and work with you toward an appropriate solution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.
Exchanges
If you would like a different product, please contact our customer support team. Depending on the circumstances, the simplest option may be to return the eligible original product and place a new order.
Consumer Rights
Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.
Contact Us About a Return
For return and refund assistance:
Water Rack
36 Baldwin St
Toronto, ON M5T 1L3
Canada
Email: support@waterrack.online
Phone: (437) 555-0127