Shipping policy
Shipping Policy
Thank you for shopping with Water Rack. We aim to provide a simple and reliable delivery experience for customers around the world.
Free Worldwide Shipping
We provide FREE SHIPPING WORLDWIDE on orders placed through waterrack.store.
There is no standard shipping fee for eligible orders, regardless of destination.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may occasionally be affected by carrier operations, customs processing, severe weather, peak shopping periods, transportation disruptions, or other circumstances beyond our reasonable control.
Order Processing
After an order is successfully submitted, it will be prepared for shipment.
Customers should ensure that their shipping information is complete and accurate before completing checkout.
If you notice an error in your shipping address, please contact support@waterrack.online as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or transferred to the shipping carrier.
Order Tracking
Where tracking information is available, it may be provided after the order has been dispatched.
Please allow time for tracking information to become active after the carrier receives the shipment.
International Orders
We ship worldwide. International shipments may be subject to local customs procedures, import requirements, taxes, duties, or other government charges depending on the destination.
Where such charges are not collected during checkout, customers may be responsible for charges imposed by the destination jurisdiction, subject to applicable law.
Delayed Orders
Although most orders are expected to arrive within the estimated delivery period, delays can occasionally occur.
If your order has not arrived within a reasonable period after its expected delivery date, contact us at support@waterrack.store with your order number so we can assist you.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our customer support team.
For damaged deliveries, photographs of the package and product may be requested to help us assess the issue.
Multiple Packages
In some cases, products within the same order may be shipped separately. If this happens, packages may arrive at different times.
Questions About Shipping
For shipping assistance, contact:
Water Rack
36 Baldwin St
Toronto, ON M5T 1L3
Canada
Email: support@waterrack.online
Phone: (437) 555-0127